Terma perkhidmatan

Terms of Service

Welcome to Coconana! These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from www.coconana.my , you agree to the Terms outlined below. Please read them carefully.

1. General Information

This website is operated by Coconana. Throughout the site, the terms “we”, “us” and “our” refer to Coconana. By visiting our site or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms and policies referenced here or linked.

These Terms apply to all users of the site, including browsers, customers, and merchants.

2. Online Store Terms

By agreeing to these Terms:

You confirm that you are at least the age of majority in your state or province of residence, or that you have given us permission to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any worms, viruses, or malicious code.

3. Product Availability & Pricing

All products and prices listed are subject to change without notice.
We reserve the right to discontinue any product at any time.
Prices are shown in Malaysian Ringgit (MYR).
We do our best to ensure all product details, images, and pricing are accurate. In the event of an error, we reserve the right to correct it and cancel or refund any affected order.

4. Order Acceptance & Cancellation

Orders are confirmed only after full payment is received.
We reserve the right to refuse or cancel an order if an item is out of stock, mispriced, or if we suspect fraudulent activity.
Once an order is placed, it cannot be cancelled unless agreed upon by our team.

5. Shipping & Delivery

We aim to process and ship orders within 1-2 working days.
Delivery times may vary depending on your location and courier service.
Delays caused by courier or external events (e.g., weather, public holidays) are beyond our control.

6. Returns & Exchanges

Please refer to our Return & Refund Policy for detailed information.

7. Store Credit & Vouchers

Store credit and discount vouchers are non-transferable and cannot be exchanged for cash.
Voucher codes must be entered at checkout and cannot be applied after an order is placed.
Each promotion or code may have its own set of terms and expiry dates.

8. User Submissions & Reviews

If you submit photos, reviews, or feedback, you grant us permission to use, edit, or share them across our marketing channels.
We reserve the right to remove any content we deem offensive, misleading, or inappropriate.

9. Limitation of Liability

We shall not be liable for any injury, loss, claim, or damages arising from the use of our products or services unless required by law. You agree to use our products under your own responsibility and supervision, especially with children’s items.

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy. We are committed to protecting your data and using it only for fulfilling your order or improving your shopping experience.

11. Changes to Terms of Service

We may update these Terms from time to time. It is your responsibility to review them periodically. Continued use of our site after changes constitutes acceptance of those changes.